(I emailed this to the German Embassy last week, but, unsurprisingly, have not received a response yet)
Dear Sir/ Madam:
I am writing to you to complain about the way German consular services are executed in Kabul, particularly for Afghan nationals.
Submission of a visa application at the German Consulate requires undergoing a highly disorganized, stringent and to some extent inhumane procedures.
Ironically, the Consulate does not arrange appointments to serve its clients.
This creates a situation in which applicants make long queues in front of the Consulate as early as 6:00am and linger until 12:00 when guards simply instruct them to “go” and “come tomorrow” for the same chaotic exercise. In the hot weather outside the Consulate no basic facilities such as benches, water, toilets etc are available for the languishing applicants. This is unfair, sir!
I spent three days in order to be able to submit my application to a counter where I was treated unprofessionally and indecently. Despite I had provided all the required documents (invitation letter from a German institute, health insurance etc) I was told to provide these very documents and comeback another day!
When I asked a German employee of the Consulate on 26 July to behave with me humanly and respectfully, he retorted that he was not there to solve my problems. The gentleman further told me that the chaotic and long queues are “problematic to everyone” but he nevertheless insisted the Consulate “would not arrange appoints” to solve the problems.
Both the guards and employees of the Consulate treated me roughly, indecently and without appropriate respect. I think this happens to every other applicant. The people who legitimately apply to German visas are not illegal migrants or asylum seekers and they should not be treated as such.
I have never visited Germany but I trust Germans are great and civilized people. Respect to other people, I believe, is at the heart of German culture which has made Germany a highly respected country in the world.
I hope you will seriously consider this complain and urgently reform and improve German Consular services in Kabul.
As an applicant and an Afghan citizen, I would be happy to provide further information if you will need.
Thank you in anticipation for your understanding.
1 comment:
Thank you very much for posting this.
I have personally experienced this and in my case the second day I went and was unable to enter the embassy till 12 pm.. A man died in front of everyone there. He came to the embassy at 3 am and was waiting for a "Magic" to happen and the guards let him go inside the embassy.
I was able to go inside the embassy after 3 days by being there at 4 am. Specially for women and girls it is very hard. I witnessed myself that some of the girls enter the embassy by saying they are going for German classes but ussually they know the guards and they just let them enter the embassy even if they come very late at 10:30 am.
Being a young girl it is hard to travel from my home alone at 3 am just to apply for visa in a place where you are treated as if you have committed a crime by applying for visa to Germany!!!
I hope German consulate takes it serious. And takes a serious step towards changing this situation.
Thank you.
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